Frequently asked questions

Our ACT training FAQs are here to answer some of our most commonly asked questions. If any of your queries are not answered below, please do not hesitate to contact us via email: admin@contextualconsulting.co.uk or phone us on +44 (0)  20 3143 4772. If you have specific accounts or invoice queries, please email us at: accounts@contextualconsulting.co.uk

General queries

After you have registered for a workshop or recording, you will receive an email with a link to login and set up your password. Once you’ve completed this, you will be able to log in to your account to view the details of your workshops and recordings. Don’t forget to use the email address you registered with to log in.

While Contextual Consulting goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of our  staff which require intervention and/or action on the part of the staff or an officer of Contextual Consulting. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken:

Individual’s filing a grievance will be asked to put their comments in written format. The grievance will then be discussed by our staff with a view to formulating a plan to address the grievance, both in terms of a response to the individual and also so the issue can be addressed and resolved.

In some instances, it may be necessary to refer the grievance to an authorised consultant (for example, where there is a conflict of interest). If this is the case, our director will then pass on the comments an authorised consultant, assuring the confidentiality of the aggrieved individual.

Resolution may also include:

  1. An attempt to move the participant to another workshop
  2. Provision of credit for a subsequent year’s workshop
  3. Provision of a partial or full refund of the workshop fee

If you have a complaint or grievance about any aspect of your experience with us, please contact us at admin@contextualconsulting.co.uk.

Yes, absolutely. If you have disability and require adjustments or accommodation, please email us at admin@contexualconsulting.co.uk to discuss your needs and we will do our best to help you.

There is no formal training pathway to becoming an ACT therapist or practitioner. The ACT and Contextual Behavioural Science (CBS)  community have deliberately decided to keep it “open source” to make it as accessible as possible, without a formal certification process. Most people will build an ACT training portfolio on top of a formal qualification that allows them to practice as a therapist, coach, CBT therapist or psychologist. This means developing a training portfolio with a variety of different ACT/ CBS trainers at workshops and conferences. Ideally, this should be supplemented with supervision by an ACT expert.

Live workshops

All our online events are via Zoom. You can view the log-in and recording access details via your My Accounts page. Don’t forget to use the email address you registered with to log in. You will also be sent these details by email several days before the live event.

We have a guide to help you get started with using Zoom, which covers everything you need to know: Zoom Instructions.

You can view the log-in access details via your My Accounts page. We also send out log-in information by email 1 week before and again 2 days before the event to the email address you registered with. If you haven’t received this email, it’s possible it has been sent to your ‘junk mail’ folder. If you are unable to find the email, or log in to your My Accounts page please email us on admin@contextualconsulting.co.uk.

After you have registered for a workshop or recording, you will receive an email with a link to login and set up your password. Once you’ve completed this, you will be able to log in to your account to view the details of your workshops and recordings. Don’t forget to use the email address you registered with to log in.

After an event has completed, you can access the recording via your My Accounts page.You will also receive an email with instructions on how to set up an account to log in to our website. Once you log in, you can access the recording and view it in your own time.

Past workshops that you enrolled for from 1st January 2021 are shown in your account. For information (including copies of receipts) for workshops that you enrolled in before then, please contact us.

Yes, a certificate with the number of training/ continuing professional development hours you have undertaken will be available to download from your My Accounts page. If you have completed a recording, you will also be able to download a certificate, when the recording has been viewed in full. These are available at  your My Accounts page. Don’t forget to use the email address you registered for the event with to log in.

We normally say it is important to have completed Introductory level training before moving on to Intermediate or Advanced levels. Intermediate and Advanced level workshop will assume you have basic theoretical knowledge, which will be important to make sure you get the most of the workshop. However, it might be the case that you have undertaken specific supervision or background reading to have provided  you with good foundational knowledge. In such an instance, you may not need to undertake specific Introductory level training. If you are still uncertain, and would like to get more information, please email us at at: admin@contextualconsulting.co.uk

Yes, we do. Contextual Consulting is approved by the American Psychological Association to sponsor continuing education (CE) for psychologists. To find out more, go to our continuing education information page.

Booking cancellation 

The registration fee will be refunded minus a administration charge if cancellations are received at least two weeks before the workshop date.

Cancellations within two weeks of the event date are charged the full registration fee, other than in exceptional circumstances that can be verified.

Event cancellation 
In the event of cancellation of the course outside of our control we will not be held accountable for travel and/or accommodation costs incurred. However, the workshop fees will be refunded.

All workshops will be subject to minimum delegate numbers being met; in the event that a workshop should be cancelled delegates will be given no less than 2 months’ notice.

Replacing delegates

If a delegate is unable to attend and a replacement is nominated there may be a charge depending on the individual circumstances, this will be advised at the time. Please contact the us to request a replacement of delegates at least a week before the workshop date.

Beginners or introductory level workshops

An introductory or beginners level workshop assumes that participants have no prior knowledge or experience of the model being taught.

The speaker will typically cover the fundamentals of the model, key assumptions, and background theory and research.

Additionally, participants will be given guidance on reading materials and additional training events to deepen their knowledge and skills.

 

Intermediate and advanced level workshops

An intermediate level workshop assumes that participants have a good level of familiarity with the model and background theory, as these won’t be covered in-depth.

Instead, the focus is on building skills and helping you apply the model in a more fluid and flexible way.

Rather than focusing on individual processes, an intermediate-level workshop is designed to help you take your skills to the next level and become a more effective practitioner.

 

 

On-demand workshops

After you have registered for a workshop or recording, you will receive an email with a link to login and set up your password. Once you’ve completed this, you will be able to log in to your account to view the details of your workshops and recordings. Don’t forget to use the email address you registered with to log in.

Yes, a certificate with the number of training/ continuing professional development hours you have undertaken will be available to download from your My Accounts page. If you have completed a recording, you will also be able to download a certificate, when the recording has been viewed in full. These are available at  your My Accounts page. Don’t forget to use the email address you registered for the event with to log in.

We normally say it is important to have completed Introductory level training before moving on to Intermediate or Advanced levels. Intermediate and Advanced level workshop will assume you have basic theoretical knowledge, which will be important to make sure you get the most of the workshop. However, it might be the case that you have undertaken specific supervision or background reading to have provided  you with good foundational knowledge. In such an instance, you may not need to undertake specific Introductory level training. If you are still uncertain, and would like to get more information, please email us at at: admin@contextualconsulting.co.uk

Yes, we do. Contextual Consulting is approved by the American Psychological Association to sponsor continuing education (CE) for psychologists. To find out more, go to our continuing education information page.

Beginners or introductory level workshops

An introductory or beginners level workshop assumes that participants have no prior knowledge or experience of the model being taught.

The speaker will typically cover the fundamentals of the model, key assumptions, and background theory and research.

Additionally, participants will be given guidance on reading materials and additional training events to deepen their knowledge and skills.

 

Intermediate and advanced level workshops

An intermediate level workshop assumes that participants have a good level of familiarity with the model and background theory, as these won’t be covered in-depth.

Instead, the focus is on building skills and helping you apply the model in a more fluid and flexible way.

Rather than focusing on individual processes, an intermediate-level workshop is designed to help you take your skills to the next level and become a more effective practitioner.

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Payment information

Ideally, we’d like to settle your invoice before the event takes place. But if it’s taking longer than expected, not to worry – we can take payment after the workshop has completed. You don’t need to do anything – we will send you your confirmation and workshop details.

Please email us at accounts@contextualconsulting.co.uk and we can arrange that for you. In the meantime, you can still register for the event to ensure you book your place and don’t miss out. When booking, just select ‘Invoice’ form the payment method section.

Yes, we offer a range of discounted rates, including for students, those on reduced income or from developing nations. We also offer sliding discounts for groups – the bigger the group, the bigger the discount. Please email us at admin@contextualconsulting.co.uk to discuss with us.

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