Having difficult conversations: How psychological flexibility can help

Skills and strategies to successfully have difficult conversations

Access is for 6 months after purchase
2
Introductory level

Course Description

You will have access to the recording  for 6 months

Health and Social Care professionals sometimes have really difficult conversations with people:

  • Breaking very bad news
  • Dealing with angry people
  • Explaining that someone -maybe you – has made a mistake
  • Challenging a colleague about unacceptable behaviour
  • Raising a performance issue with a junior member of staff

For many of us, these are some of the most challenging moments in our work. And while training in conflict resolution, management or communication skills may offer useful specific techniques, there is one common factor that applies across all of them that might make a bigger difference: ourselves.

Because we are (mostly!) decent people, dealing with these situations can make us uncomfortable, embarrassed,  angry, anxious or overwhelmingly sad, and those can get in the way of us handling these essential conversations well. We can also get distracted by difficult thoughts & memories, or our own inner critic.

At worst, we end up avoiding these conversations altogether, sometimes with disastrous results.

The Psychological Flexibility model (the basis of Acceptance and Commitment Therapy) is an evidence-based approach that can help us to stay focussed on what matters to us in having these difficult conversations, stay ‘in the moment’ rather than getting distracted by difficult thoughts and feelings and so handle these tricky situations the best we can.

In this 2 hour workshop, you will learn:

  • What the Psychological Flexibility model is, and why it applies in this situation
  • What matters most to you as a professional having difficult conversations
  • How we get ‘hooked’ by difficult thoughts and feelings, and how to unhook from them
  • A simple procedure to make sure you arrive at the start of a difficult conversation in the best state to handle it well.

We’ll be looking at information and understanding, at practical skills and using some experiential exercises. These exercises will bring you into contact with strong emotions and thoughts about difficult conversations you have had in the past: please be aware of this in deciding whether to participate.

If you have disability and require adjustments or accommodation, please email us at to discuss your needs and we will do our best to help you.

In this 2 hour workshop, you will learn:

  • What the Psychological Flexibility model is, and why it applies in this situation
  • What matters most to you as a professional having difficult conversations
  • How we get ‘hooked’ by difficult thoughts and feelings, and how to unhook from them
  • A simple procedure to make sure you arrive at the start of a difficult conversation in the best state to handle it well.

Contextual Consulting is committed to the identification and resolution of potential conflicts of interest in the planning, promotion, delivery, and evaluation of continuing education. Potential conflicts of interest occur when an individual assumes a professional role in the planning, promotion, delivery, or evaluation of continuing education where personal, professional, legal, financial, or other interests could reasonably be expected to impair their objectivity, competence, or effectiveness.

There was no commercial support for this event. None of the planners or presenters for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Having difficult conversations: How psychological flexibility can help
$45.00 (+ VAT if applicable).
Student price US$25.00   Select:

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